The effect of conversational agent skill on user behavior during deception

Conversational agents (CAs) are an integral component of many personal and business interactions. Many recent advancements in CA technology have attempted to make these interactions more natural and human-like. However, it is currently unclear how human-like traits in a CA impact the way users respond to questions from the CA. In some applications where CAs may be used, detecting deception is important. Design elements that make CA interactions more human-like may induce undesired strategic behaviors from human deceivers to mask their deception. To better understand this interaction, this research investigates the effect of conversational skill—that is, the ability of the CA to mimic human conversation—from CAs on behavioral indicators of deception. Our results show that cues of deception vary depending on CA conversational skill, and that increased conversational skill leads to users engaging in strategic behaviors that are detrimental to deception detection. This finding suggests that for applications in which it is desirable to detect when individuals are lying, the pursuit of more human-like interactions may be counter-productive

Developing a measure of adversarial thinking in social engineering scenarios

Social engineering is a major issue for organizations. In this paper, we propose that increasing adversarial thinking can improve individual resistance to social engineering attacks. We formalize our understanding of adversarial thinking using Utility Theory. Next a measure of adversarial thinking in a text-based context. Lastly the paper reports on two studies that demonstrate the effectiveness of the newly developed measure. We show that the measure of adversarial thinking has variability, can be manipulated with training, and that it is not influenced significantly by priming. The paper also shows that social engineering training has an influence on adversarial thinking and that practicing against an adversarial conversational agent has a positive influence on adversarial thinking

The Influence of Conversational Agents on Socially Desirable Responding

Conversational agents (CAs) are becoming an increasingly common component in many information systems. The ubiquity of CAs in cell phones, entertainment systems, and messaging applications has led to a growing need to understand how design choices made when developing CAs influence user interactions. In this study, we explore the use case of CAs that gather potentially sensitive information from people-”for example, in a medical interview. Using a laboratory experiment, we examine the influence of CA responsiveness and embodiment on the answers people give in response to sensitive and non-sensitive questions. The results show that for sensitive questions, the responsiveness of the CA increased the social desirability of the responses given by participants

The influence of conversational agent embodiment and conversational relevance on socially desirable responding

Conversational agents (CAs) are becoming an increasingly common component in a wide range of information systems. A great deal of research to date has focused on enhancing traits that make CAs more humanlike. However, few studies have examined the influence such traits have on information disclosure. This research builds on self-disclosure, social desirability, and social presence theories to explain how CA anthropomorphism affects disclosure of personally sensitive information. Taken together, these theories suggest that as CAs become more humanlike, the social desirability of user responses will increase. In this study, we use a laboratory experiment to examine the influence of two elements of CA design—conversational relevance and embodiment—on the answers people give in response to sensitive and non-sensitive questions. We compare the responses given to various CAs to those given in a face-to-face interview and an online survey. The results show that for sensitive questions, CAs with better conversational abilities elicit more socially desirable responses from participants, with a less significant effect found for embodiment. These results suggest that for applications where eliciting honest answers to sensitive questions is important, CAs that are “better” in terms of humanlike realism may not be better for eliciting truthful responses to sensitive questions

Sleight of Hand: Identifying Concealed Information by Monitoring Mouse-Cursor Movements

Organizational members who conceal information about adverse behaviors present a substantial risk to that organization. Yet the task of identifying who is concealing information is extremely difficult, expensive, error-prone, and time-consuming. We propose a unique methodology for identifying concealed information: measuring people’s mouse-cursor movements in online screening questionnaires. We theoretically explain how mouse-cursor movements captured during a screening questionnaire differ between people concealing information and truth tellers. We empirically evaluate our hypotheses using an experiment during which people conceal information about a questionable act. While people completed the screening questionnaire, we simultaneously collected mouse-cursor movements and electrodermal activity—the primary sensor used for polygraph examinations—as an additional validation of our methodology. We found that mouse-cursor movements can significantly differentiate between people concealing information and people telling the truth. Mouse-cursor movements can also differentiate between people concealing information and truth tellers on a broader set of comparisons relative to electrodermal activity. Both mouse-cursor movements and electrodermal activity have the potential to identify concealed information, yet mouse-cursor movements yielded significantly fewer false positives. Our results demonstrate that analyzing mouse-cursor movements has promise for identifying concealed information. This methodology can be automated and deployed online for mass screening of individuals in a natural setting without the need for human facilitators. Our approach further demonstrates that mouse-cursor movements can provide insight into the cognitive state of computer users

Efficacy of ruxolitinib cream in vitiligo by patient characteristics and affected body areas: Descriptive subgroup analyses from a phase 2, randomized, double-blind trial

To the Editor: Vitiligo is a chronic autoimmune disease resulting in patches of depigmented skin and reduced quality of life. In a randomized, dose-ranging phase 2 study (NCT03099304) in 157 adult patients, the Janus kinase (JAK) 1/JAK2 inhibitor ruxolitinib cream produced substantial repigmentation of facial and total body vitiligo lesions after 24 weeks, with continued improvement through week 52, and was well tolerated.3 Here, we present treatment response subanalyses from the phase 2 trial